Privacy Policy

Aeon Black (Pty) Ltd ("Aeon Black", "we", "our" or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website or contact us through our online enquiry form.

We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and, where applicable, internationally recognised privacy principles.

When you submit an enquiry through our website, we collect the information you choose to provide, including:

• Name
• Company
• Email address
• Message or enquiry

Our website infrastructure may also collect limited technical information automatically. Where analytics tools are enabled, this may include:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website
• Referring website

This information helps us understand how visitors use our website and improve its performance.

We use your information to:

• Respond to your enquiries.
• Communicate with you about our services.
• Improve the performance and usability of our website.
• Monitor website usage where analytics tools are enabled.
• Comply with legal or regulatory obligations where required.

We do not sell, rent or trade your personal information.

When you submit an enquiry through our website, your information is processed solely for the purpose of responding to your request.

Enquiries are transmitted through our website infrastructure and may be processed by trusted technology providers before being delivered to our email system.

We take reasonable steps to ensure that these providers maintain appropriate security standards.

Our website may use cookies and similar technologies to support website functionality and, where analytics tools are enabled, understand how visitors interact with the website.

These technologies may help us understand:

• which pages are most frequently visited;
• how visitors navigate the website; and
• how we can improve the overall user experience.

Most web browsers allow you to control or disable cookies through their browser settings.

Please note that disabling cookies may affect certain website functionality.

We do not disclose your personal information to third parties except where necessary to:

• operate and maintain our website;
• process enquiries submitted through the website;
• provide technology services supporting our business; or
• comply with applicable laws or legal obligations.

Where third-party service providers process personal information on our behalf, they do so under appropriate confidentiality and security obligations.

Some of the technology platforms we use may process or store information outside South Africa.

Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place and that personal information continues to receive an adequate level of protection consistent with applicable privacy laws.

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

While no system can guarantee absolute security, we continually seek to use reputable technologies and appropriate security practices to safeguard the information entrusted to us.

We retain personal information only for as long as reasonably necessary to:

• respond to enquiries;
• provide our services;
• comply with legal obligations; or
• protect our legitimate business interests.

Information that is no longer required will be securely deleted or anonymised where appropriate.

Subject to applicable law, you may have the right to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion of personal information where appropriate;
• object to certain forms of processing;
• withdraw consent where processing is based on consent; and
• lodge a complaint with the Information Regulator.

To exercise any of these rights, please contact us using the details below.

Our website is intended for business audiences and is not directed at children under the age of 18.

We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time to reflect changes in our business, technology or legal obligations.

The most current version will always be available on this website.

This Privacy Policy is governed by the laws of the Republic of South Africa, including the Protection of Personal Information Act, 2013 (POPIA).